Delivery conditions
Normal delivery time is about 3 days. During high season it may take longer.
We ship orders with DHL. We do not take financial responsibility for any delays depending on the shipping company.
If you discover damage to the package, you must immediately report this to the post office or another carrier and file a damage report. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the transport company’s handling, you must contact them and make a claim. If any dispute with the transport company cannot be resolved, please contact us. If you have ordered and do not pick up your shipment before it is returned to us (package approx. 1 month, letter 14 days), we will invoice you SEK 350 for our work with handling the goods.
Right of withdrawal/Complaint
We comply with the law on distance contracts in accordance with the recommendations of the Swedish Consumer Agency. According to the Distance Contracts Act, you have the right to return ordered fault-free goods without giving any reason. Notification of this must be sent to retur@hangapp.se as soon as possible, but no later than within fourteen (14) days from when the item was received. There is always a guarantee on the products you buy (1 year). If you can prove that there is a manufacturing defect on the product, you will always get a new one, however, the warranty does not apply to wear and tear damage. You pay the return shipping yourself. For refund – enter your bank account number.
Payment options
- Klarna
After identification and risk assessment, Klarna shows the payment options that can be offered to you. Whichever payment option you choose, Klarna handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Product or service-specific questions should therefore be addressed directly to the store. Current payment options that may currently be offered through Klarna are invoice, account credit, card payment or direct payment via bank.
The Personal Data Act
Your personal data is handled in accordance with the current regulations in the Personal Data Act (PUL).
Dispute
Any disputes are resolved primarily in discussion with our customer service. We follow the General Complaints Board’s recommendations and otherwise refer to the European Commission’s online dispute resolution tool: http://ec.europa.eu/consumers/odr/